the-Ninth-Wave

The Ninth Wave by The Farm and Co3 Contemporary Dance. Photo by Jess Wyld.

Festival of Outback Opera

Festival of Outback Opera by Opera Queensland. Photo by Glenn Hunt.

Auto Cannibal

Auto Cannibal by Australasian Dance Collective and Beijing Dance LDTX,
Choreographed by Stephanie Lake. Photo by Jade Ellis.

Zoom

Zoom by Patch Theatre. Photo by Matt Byrne.

Trash Talk

Trash Talk by The Strangeways Ensemble. Courtesy of Merrigong Theatre Company.

So long suckers 2

So Long Suckers by Yirra Yaakin Theatre Company. Photo by Simon Pynt.

Curious Legends

Curious Legends

Black Cockatoo

Black Cockatoo by Ensemble Theatre. Photo by Prudence Upton.

Whoosh

Whoosh by Sensorium Theatre. Photo by Peter Foster.

River Linked Live Virtual Concert

River Linked Live Virtual Concert. Photo by Abram Rasmussen Photography.

HOTA Home of the Arts

HOTA Home of the Arts. Courtesy of venue.

The Butch is Back

The Butch is Back by Reuben Kaye. Photo by Rebekah Ryan.

21 August

Guidance on Ticket Refunds and Exchanges

PAC Australia   |   News

Live Performance Australia has developed guidance for ticket refunds and exchanges in a COVID-19 environment. Bringing together a working group from across the arts and entertainment sector (including PAC Australia), this document was developed with the following principles in mind:

  1. Safety first: Events are COVID safe for all workers and audiences and mitigate risks of community transmission to the general public.
  2. Two-way trust: The industry can trust consumers to stay home if unwell with COVID-19 symptoms and consumers can trust the industry to treat them fairly.
  3. Positively influence consumer behaviour: Refund/exchange policies need to positively influence consumer behaviour (i.e. stay home if unwell) and not include unnecessary requirements that serve as a disincentive.
  4. Supporting industry sustainability: Refund/exchange policies enable the industry to retain ticket proceeds, wherever possible.
  5. Evolving: This guidance will be reviewed and may evolve as a larger portion of the industry reactivates when government directions permit

You can download the guidance document HERE.